TABLE OF CONTENTS

PRIVACY POLICY

PT Intan Mitra Solusi ("IMS", "we", "the company") is committed to protecting the privacy and security of the personal data of every individual who interacts with our services, whether through the website, communication media, or other operational activities.

This privacy policy explains how we collect, use, store, and protect your personal data. By accessing our site or using our services, you are deemed to have read and agreed to the contents of this policy.

1. Information We Collect

We may collect both personal and non-personal information, including:

  • Personal Identification Data: full name, job title, company, phone number, email address, and other contact information.

  • Technical Data: IP address, device type, operating system, browser used, and activity data when visiting our website.

  • Communication Data: messages, questions, or requests sent through contact forms, email, or other communication media.

  • Operational Data (B2B): information related to the company or project submitted by business partners for the purpose of collaboration or service requests.

2. How We Use the Information

The information we collect is used to:

  1. Provide and improve our services.

  2. Respond to your requests, questions, or complaints.

  3. Manage business relationships and communication with clients, partners, and vendors.

  4. Send information related to company products, services, or activities (with your consent).

  5. Conduct internal analysis to improve operational efficiency and service quality.

  6. Fulfill legal and regulatory obligations applicable in Indonesia.

3. Legal Basis for Data Processing

IMS processes personal data based on:

  • Your consent.

  • Contractual needs or business cooperation.

  • The company's legitimate interests in providing the best service to clients and partners.

  • Compliance with applicable legal regulations.

4. Data Storage and Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure. The data is stored in a secure system and can only be accessed by authorized personnel according to operational needs.

5. Sharing Data with Third Parties

IMS does not sell or rent your personal data. We may only share data with third parties under the following conditions:

  • When necessary to provide services at your request (e.g., vendors, subcontractors, or operational partners).

  • When required by law or a valid government authority request.

  • To protect the rights, property, or safety of IMS, clients, or the public.

6. Your Rights

As a data subject, you have the right to:

  • Request access to the personal data we hold.

  • Correct or update your personal data.

  • Request data deletion in accordance with applicable legal provisions.

  • Withdraw consent for data processing (if processing is based on consent).

Requests can be submitted through the official contact listed on the Contact.

7. Cookies and Tracking Technology

The IMS Website may use cookies or similar technologies to enhance user experience and analyze site performance. You can manage your cookie preferences through your respective browser settings.

8. Links to Third-Party Sites

Our website may contain links to external sites. IMS is not responsible for the privacy policies or content on these third-party sites. We advise you to read the privacy policy of each site before providing personal information.

9. Changes to This Policy

IMS may update this privacy policy from time to time to align with legal, technological, or business practice developments. Any changes will be announced through this page with the latest update date.

10. Contact Us

If you have any questions, requests, or complaints regarding this privacy policy, you can contact us through:

PT Intan Mitra Solusi (IMS)
Email: support@intanmitrasolusi.com
Website: intanmitrasolusi.com
Office Address: Jl Raya cakung Cilincing KM. 3,5 Jakarta 14130 – Indonesia